Recipient : Benjefe
Address : gyeong-gido icheonsi majangmyeon seoicheonlo 611 benjefe distribution center
Zip code : 17833
Benjefe gladly accepts returns of unworn, unwashed, undamaged and in perfect condition with all tags attached. Returns that are damaged, worn, altered or returned without tags may not be accepted. Shipping fees are non-refundable.
All items on sale are FINAL SALE and CANNOT BE RETURNED.
All requests for returns must be made within 7 days of receiving the item (even for defective items).
Once your return is authorized the item(s) must arrive to us within 14 days.
For your return, please:
Step 1: Please contact us at Q&A board before making returns.
For defective or wrongly shipped items, please include detailed pictures of the item(s) with the order number and product codes.
Step 2: Pack your item(s) in the original box and seal the box with tape.
Step 3: Send your package back via a courier service that provides tracking. Please retain your tracking number as a reference for your return. Benjefe is not responsible for international returns that are lost if a tracking number cannot be provided.
Step 4: You must contact us at Q&A board and provide the tracking number for your return shipment.
In order to serve you most efficiently, we do not offer item(s) exchanges. Instead, you’ll get the right size or color fastest if you simply place the second order.
Missing/Wrongly shipped items
If any items are missing from your package, contact our customer service the day you receive your package.
BenJefe will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer.
If non-defective items are sent to BenJefe along with defective items, the buyer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags have been removed, regardless of if they were defective before arrival.
- Customized or handmade items.
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10 days or longer.
BenJefe is not responsible for problems caused by carelessness of buyers.
Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by BenJefe according to seller and buyer’s protection laws.
Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.
Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.